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New help rules.

Discussion in 'Help' started by ModGuy, Mar 22, 2012.

  1. ModGuy

    ModGuy Club Regular Content Creator

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    I propose that we start enforcing the requirement of logs when users experience an error, much like how artists require references.

    To enable logging in flash player, you need to do the following:

    1. Uninstall the current version of flash:
    http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

    2. Get the debugger player installed:
    http://www.adobe.com/support/flashplayer/downloads.html

    3. Configure the debugger to begin logging:
    Create file "mm.cfg" in X:\Users\USERNAME\
    Where X is the windows drive letter and USERNAME is the current user.

    Inside of "mm.cfg" have:

    Code:
    TraceOutputFileEnable=1
    PolicyFileLogAppend=1
    ErrorReportingEnable=1
    PolicyFileLog=1
    4. After this, load up SDT/Loader and reproduce the error.

    5. Upload the log file at:
    X:\Users\USERNAME\AppData\Roaming\Macromedia\Flash Player\Logs\flashlog.txt

    And THEN ask for help.

    You can use the Vizzy tool at:

    http://code.google.com/p/flash-tracer/downloads/list

    To verify step 2, perform step 3 and capture logs for step 5 in real time.
     
  2. anonymous

    anonymous Club Regular

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    These steps seem much too complicated for the types of people who have problems.

    I agree that they should be required to supply certain things though.

    OS:
    Flash Version:
    What you are using to play it: (i.e. Firefox, Chrome, Flash Standalone, Swiff player, etc.)
    Screenshot of problem:(if necessary [usually is])
    Step by step instruction on how to reproduce such error: (if necessary [usually is])