I propose that we start enforcing the requirement of logs when users experience an error, much like how artists require references. To enable logging in flash player, you need to do the following: 1. Uninstall the current version of flash: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html 2. Get the debugger player installed: http://www.adobe.com/support/flashplayer/downloads.html 3. Configure the debugger to begin logging: Create file "mm.cfg" in X:\Users\USERNAME\ Where X is the windows drive letter and USERNAME is the current user. Inside of "mm.cfg" have: Code: TraceOutputFileEnable=1 PolicyFileLogAppend=1 ErrorReportingEnable=1 PolicyFileLog=1 4. After this, load up SDT/Loader and reproduce the error. 5. Upload the log file at: X:\Users\USERNAME\AppData\Roaming\Macromedia\Flash Player\Logs\flashlog.txt And THEN ask for help. You can use the Vizzy tool at: http://code.google.com/p/flash-tracer/downloads/list To verify step 2, perform step 3 and capture logs for step 5 in real time.