- Joined
- Nov 23, 2009
As of 2021, someone helped us fix a lot of our ongoing registration e-mail issues. The site had a lot of issues with this over the past few years for certain e-mail domains so if it affected you, you have my sincerest apologies. I know in particular, domains based in Germany were dropping a lot of our e-mails, but that should be fixed and they can now be used again for registration.
Banned e-mail domains
If you haven't received your confirmation e-mail:
Banned e-mail domains
The following domains have been banned for use from account registration due to abuse or repeated delivery issues:
pokemail.net
If you haven't received your confirmation e-mail:
1. Check your junk/spam folder
Because some e-mails inevitably contain keywords that are 'adult' due to the nature of the site, some e-mail providers will mark our e-mails as junk or spam and the e-mail may get routed to your junk/spam folder automatically. Please check those folders!
2. Be patient
E-mail is not a perfect system and delivery times can be delayed for a variety of reasons, some within our control but most of them aren't. Try waiting 15 minutes and requesting the e-mail be sent again if you don't see it. The link to resend will be shown if you're logged in and your account is still pending verification.
3. If the mail isn't in your spam/junk folder and you've waited, whitelist noreply@undertow.email and request another confirmation e-mail to be sent.
Some providers may explicitly require you to whitelist our sending e-mail address or domain. Try doing that and requesting another activatoin e-mail. Again, the link to re-send the confirmation e-mail will be at the top of the page while you're signed into an unconfirmed account.
4. If it's been more than an hour after you requested another confirmation e-mail to be sent, double-check you didn't fat finger your e-mail address on accident and it's not in your junk/spam folder...
If you're 100% sure you have the right e-mail address, tried the steps above and still no love, please create a thread on the Guest Room subforums or report the issue to staff on Discord in the #support channel. A valid account is not required to post in the Guest Room.
Why was my registration blocked?We're trying to use the least annoying captchas and instead employ multiple spammer databases to combat registration of bots and the like.
It is possible your e-mail or IP is on one of these databases if you've ever had your e-mail account compromised by a trojan or malware. They can also be associated with these blacklists if you use them while utilizing VPNs or Tor which some spammers will use to do their thing. We don't manage these lists and if your IP, e-mail, or username are on them unfortunately we don't have the resources to address that from our end for you and we need these tools to maintain a barrier between us and spammers.
You can request your IP or e-mail be removed from these databases from the maintainer's website. These are the two main ones we use and their forms to request removals from their database:
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