Registration / Confirmation E-mail Issues

detritus

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Nov 23, 2009
Rewriting this thread as most of our persistent delivery issues have been sorted out in 2017.

Banned e-mail domains
When I notice a particular e-mail domain refuses to accept mail from our site and doesn't send me a proper error code to debug the issue, I'm just going to add them to the list of domains not allowed for registration. If you use one of these, you'll have to use a different provider or use a Mailinator address.

t-online.de
web.de
gmx.de
freemail.hu
naver.com
mac.com
icloud.com

If you're having issues receiving your confirmation e-mail, do the following:
1. Please be patient!
E-mail is not a perfect system and unfortunately due to the small budget for this site, we rely on a very small private e-mail server. It does not work 100% of the time and delivery times can be delayed for a variety of reasons, some within our control but most of them aren't. Try waiting 10 minutes and requesting the e-mail be sent again if you don't see it.

2. Did you check your junk/spam folder?
Because some e-mails inevitably contain keywords that are 'adult' due to the nature of the site, some e-mail providers will mark our e-mails as junk or spam and the e-mail may get routed to your junk/spam folder automatically. Please check those folders!

3. If the mail isn't in your spam/junk folder, whitelist noreply@undertow.email and request another confirmation e-mail to be sent.
A link to re-send the confirmation e-mail will be at the top of the page while you're signed into an unconfirmed account.
4. If it's been more than 24 hours after you requested another confirmation e-mail to be sent, double-check you didn't fat finger your e-mail address on accident and it's not in your junk/spam folder...
If you're 100% sure you have the right e-mail address and you've waited patiently for a day and still no love, please create a thread on the Guest Room subforums or report the issue to us in Discord.
Why was my registration blocked?

We're trying to use the least annoying captchas and instead employ multiple spammer databases to combat registration of bots and the like.

It is possible your e-mail or IP is on one of these databases if you've ever had your e-mail account compromised by a trojan or malware. They can also be associated with these blacklists if you use them while utilizing VPNs or Tor which some spammers will use to do their thing. We don't manage these lists and if your IP, e-mail, or username are on them unfortunately we don't have the resources to address that from our end for you and we need these tools to maintain a barrier between us and spammers.

You can request your IP or e-mail be removed from these databases from the maintainer's website. These are the two main ones we use and their forms to request removals from their database:
DNSBL
StopForumSpam
 
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detritus

angry angry
Staff member
Administrator
Moderator
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Joined
Nov 23, 2009
If you've tried to register in the past few days, the e-mails are working again. Use the link at the top of the page to request another confirmation. The ones that failed to send previously won't show up so you have to request a new one.
 

theDesaster

Potential Patron
Joined
Feb 17, 2018
dude there is no way i can find "start conversation" buttons so i post here,
trying to get my acc verified 2 days now but no email what so ever is incoming to my mail acc so HELP PLS
 

Zamuron

Potential Patron
Joined
Feb 20, 2018
trying to get my acc verified 4 days now but no email. and i trying to send a new verified. but no email is comming
and sorry for my bad english skills. iam not good in english.
 

fleet

Staff member
Moderator
Joined
Apr 16, 2012
trying to get my acc verified 4 days now but no email. and i trying to send a new verified. but no email is comming
and sorry for my bad english skills. iam not good in english.
I'll let detritus detritus know you have not received the confirmation e-mail.
 

Hildibald

Potential Patron
Joined
Mar 1, 2018
Hey,
i have the same problem with the confirmation e-mail. There is no Mail comming. I tried to send an new mail, but this wont work either. Please look into it :)
 

fleet

Staff member
Moderator
Joined
Apr 16, 2012
Hey,
i have the same problem with the confirmation e-mail. There is no Mail comming. I tried to send an new mail, but this wont work either. Please look into it :)
I sent a private conversation to detritus detritus to let him know you have not received the confirmation e-mail.
 
B

Blogging Ninja

I cannot register. it says there has been a server error when I try. I've tried a few times over the last several days and with different Username/Emails just in case something was an issue with those. Help please?
 

fleet

Staff member
Moderator
Joined
Apr 16, 2012
Hello.
Someone else reported the same issue.
Several days ago the site administrator disabled registrations during the update of the board software. I've asked him if he's reactivated registration, but have not yet received an answer.
Very respectfully,
fleet (global moderator)
 

detritus

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Staff member
Administrator
Moderator
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Joined
Nov 23, 2009
Sorry registration was borked for several days guys and thank you @Shonic-Hollow for reporting it. The original post has been updated with new information and some of our thresholds for blocking registration using the DNSBL and StopForumSpam databases have been relaxed to address issues people were having with registration. Thanks for your patience!
 
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